America's best major airlines

POSTED: 07:48 AM PDT Apr 03, 2012    UPDATED: 06:11 AM PDT Apr 08, 2014 
Airline pilots

Embry-Riddle Aeronautical University and Wichita State University used Department of Transportation data to rank the top major U.S. airlines in 2013. The study examined on-time arrivals, mishandled baggage, bumpings due to overbooking and consumer complaints.